Hard Rock Calling 2012

Tickets should always be bought from a reliable source.

Online: From the official website you're on HERE

We cannot be held responsible for any purchases made through unreliable sources

Phone: Tickets can be bought through Ticketmaster by phone on: 0844 847 2502

In person: Stargreen London will be selling tickets, click HERE for details.

1. These Terms and Conditions incorporate, and should be read in accordance with Our full terms and conditions of booking and any Venue and/or Agent terms, conditions and regulations, which You can obtain from the Venue and/or Agent. In the event of inconsistency, these Terms and Conditions prevail to the extent of the inconsistency.
2. Your possession of this Ticket constitutes Your acceptance of these Terms and Conditions.
3. Tickets are personal revocable licences and shall at all times remain Our property and subject to these Terms and Conditions.
4. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase.
5. The Event is not suitable for young children. All children under the age of sixteen must be accompanied by a parent or guardian.
6. Please contact Us in advance of the Event if You have any specific access requirements in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be addressed to the box office at access@livenation.co.uk
7. You must retain this Ticket on Your person at all times during the Event.
8. Duplicate Tickets will not be issued in any circumstances.
9. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
10. Where reasonably necessary, We reserve the right to make alterations to the published Event or programme.  Artists and billed attractions are subject to change. Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 11 below.
11. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event.  A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The refund for Tickets equals the face value of the Tickets purchased plus booking fee but excludes any transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and We shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).
12. If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place. If an Event is cancelled, You must claim Your refund within 3 months from the date of the Event.
13. You agree that We will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by Us): (a) in any circumstances where there is no breach of a legal duty of care owed by Us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.
14. You may not re-sell or transfer a Ticket if prohibited by law. Where a Ticket is offered for re-sale in accordance with these Conditions, You must provide the buyer with full details of the Ticket. The buyer of a Ticket must be made aware of these Conditions and any other terms and conditions applicable to the Event..
15. You may not combine a Ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a ticket package (“Ticket Package”) and sell or otherwise transfer (or facilitate the sale or transfer of) such Ticket Package for profit or commercial gain, offer such Ticket Package as an incentive or prize in a promotion or competition, or otherwise dispose of such Ticket Package in the course of a business.
16. If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to refuse You entry to or eject You from the Event and You may be liable to legal action for trespass. Void tickets are non refundable.
17. We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if you are found in possession of any prohibited item or substance; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void.
18. We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches.  No refunds will be given to You if You are refused entry or ejected due to Your own behaviour.
19. We reserve the right to confiscate any item, which in Our reasonable opinion may cause danger or disruption to any other persons at the Event or is one of the items not permitted in the Venue as listed in Our full terms and conditions of booking. Without limitation, the following may not be brought into the Venue: animals (except for special assistance dogs); professional cameras; laser pens; cans; glass containers; items which may be regarded as weapons; illegal substances; chairs and tables; pushchairs and carrycots; barbecues and any kind of cooking apparatus; food hampers or alcoholic drinks.
20. You may bring food and soft drinks to the Event for Your own consumption provided that any soft drinks are held in plastic or paper containers with a capacity of less than 500ml.
21. Food and drink will be available for purchase at the Event.
22. You must comply with any and all instructions given to You by Us, Venue and/or Event staff and stewards.
23. You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event, and You shall not bring such equipment into any Venue or Event.
24. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security which may be carried out for the security of customers or the prevention of crime.
25. We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
26. You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind.
27. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
28. The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.

Children under 16 years old must be accompanied by a guardian (18 or over) at all times.

Only children aged 2 and under will be admitted free of charge, otherwise you will need a full price ticket for everyone attending.

N.B. This event is not suitable for small children as it will be very busy and loud. Prams and pushchairs are not permitted in to the event arena.

If you are lucky enough to look under 21, it may be that we ask you to prove your age when entering the festival (under 16's must be accompanied by a parent or guardian) or when attempting to buy alcohol.

Please don't be offended by this request, in fact take it as a compliment!

The ONLY accepted proof of age documents are:

1) Passport (Not a photocopy)
2) Photocard Driving License
3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4) Birth Certificate (Not accepted for purchasing alcohol , cannot be a photocopy)
5) Northern Ireland Electoral Identity Card.

If you would prefer to bring a Proof Of Age Card but don't yet have one, click here for details on how to apply for one. We recommend you start the process of ordering your card very soon to ensure you are prepared for the festival.

BRING

A hat, sunscreen, sunglasses, rainwear, woolly jumper / fleece,– your ticket! 

Umbrellas are permitted, though we ask they are not used during the performances so as not to spoil the view of the person behind you!

Bring enough cash for the day and/or a cash card (keep it safe!) We have many cash machines onsite accepting all major UK debit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required.

Plus, tell your friends of any allergies you have.

Check out the latest weather update before you leave for Hyde Park.

DO NOT BRING

Chairs of any sort, including pushchairs, will not be permitted in the arena. There are several areas where seating is provided away from the main stage if you need a break during the day.

Offensive weapons or anything that may be considered offensive.

Flags on poles.

ANY glass containers, ANY pets, Laser pens ( they are dangerous and may result in eviction without refund )

There will be plenty of food stalls at the edges of the arena, catering to a wide variety of tastes. Soft Drinks, beer, cider, wine, champagne (by the glass) and a range of wines and cocktails will be available all day at the various bars.

You may bring soft drinks in plastic or paper containers 500ml or under as well as food for personal consumption.

The following items are not permitted in to the site:
1. Chairs, tables, barbeques, prima-stoves etc.
2. Alcohol
3. Glass or cans
4. Food hampers, cool boxes/bags

Should you have a question that is not answered here, please email us on info@hardrockcalling.co.uk

Should you have an enquiry on any of our VIP packages, please email livenationexperience@livenation.co.uk

Disabled access tickets and access to the disabled customer viewing platform for Bruce Springsteen is now SOLD OUT.

If you still wish to attend the event without use of the viewing platform please purchase a standard ticket. Please Note: This is a general admission standing event and NO folding chairs are permitted into the arena at all. We can still offer you access to our other facilities such as: disabled customer entrance and use of accessible toilets. To apply for use of these facilities please download the registration form from the “Documentation” heading on the Hard Rock Calling website once you have purchased your standard ticket. 

If you would like to be added to the cancellation list please email your name and contact number too: access@hardrockcalling.co.uk however we cannot guarantee any cancellations.

Disabled Access Tickets will cost £60.00 plus booking and postage fees.

At the top of the home page you will see a number of headings. Please select “Tickets”. Scroll down till you get to the Disabled Access Ticket option. Click on the ticket, a drop down box will appear with a brief description of what the ticket you are buying includes. If you would like to proceed please select Buy Tickets.

If you require a carer/PA to attend with you, you need to apply for their ticket separately. This can be done by downloading a registration form from the "Documentation" heading on the website. Within the form you can apply for a carer/PA and/or access to our disabled customer facilities. Once you have completed the form please send it back to us with proof of disability.

Anyone wishing to attend the event with you who is NOT a carer/PA, will require Standard Tickets ONLY. Please do not purchase a disabled access ticket for them. Standard tickets can be added to your order at the bottom of the review page.

If you have any questions or are unsure on the booking process, please feel free to email us at: access@hardrocaking.co.uk or call 0207 195 2133.

The telephone number above is for access information only. If the line is busy, please leave a message and a member of the team will call you back by the end of the next business day.

Access to the arena for disabled customers is via Gate X6.

Viewing platforms are available at the Main, 2nd and 3rd stages and have a strict one plus one policy (disabled customer + their carer/PA). Carer/PA’s may be asked to leave the platform when it is busy to avoid overcrowding and we ask all customers to be considerate of others needs.

We will provide access to the viewing platforms for all customers that need use of this facility. This includes, though not exclusively, wheelchair users, customers who are unable to stand for long periods, customers unable to be in large crowds and customers with invisible disabilities. We will provide chairs on the viewing platform for customers who are not wheelchair users & carer/PA's. Please be aware folding chairs are not permitted into the arena.

There are accessible toilets located in most toilet blocks on the site, and specifically by the viewing platforms. We will also provide standard toilets at the viewing platform for non wheelchair users & carer/PA's.

Please Note: All viewing platforms operate a strict No smoking policy.

Once you have purchased a disabled access ticket please download this registration form, fill it in and attached proof of disability before sending it back to us. Please attach a photocopy of either your DLA letter (Xmas bonus letters are not accepted) or a letter from your doctor clearly confirming the need for the request(s) on the registration form and then send it to us. Both the registration form and proof of disability need to be received together in order to be reviewed. Please feel free to cross out details such as reference numbers and amounts that are not directly relevant to your application. We will keep these letters secure and once we have reviewed them, we will immediately and securely destroy them. 

Please be patient and wait to hear from us. If you have not heard from us within six weeks of sending in your application please email access@hardrockcalling.co.uk

PLEASE NOTE: Registration forms need to be submitted within two weeks of purchasing your ticket(s). The cut off date for submitting your registration form will be Monday 9th July 2012. Registration forms cannot be submitted on the day. If you have any questions regarding your registration form, please email us at: access@hardrockcalling.co.uk 

Please send your registration form and documentation to us via any of the following methods:

Post: Sally Bancroft
         Live Nation
         2nd Floor, Regent Arcade House
         19-25 Argyll Street
         London
         W1F 7TS

Fax; 0870 094 9230
Email: access@hardrockcalling.co.uk


DOWNLOAD THE REGISTRATION FORM NOW

Should you have any enquiries regarding access and facilities at the festival, please call the disabled access information line on 020 7195 2133 or email access@hardrockcalling.co.uk

Please do not call this number with general festival enquiries as we will be unable to help.    

PICCADILLY LINE - Stations: Green Park, Hyde Park Corner
CENTRAL LINE - Stations: Marble Arch, Bond Street

Please check TFL's website for the confirmed engineering works taking place over the festival weekend.

From North London: 6, 7, 10, 16, 52, 73, 82, 390, 414
From South London: 2, 36, 137, 436
From West London: 9, 10, 14, 19, 22, 52, 74, 148, 414

For help with getting to Hard Rock Calling, try TFL's Journey Planner

Visit for door-to-door directions and a free downloadable map.

Trying to get to the festival in an environmentally friendly way, but still want to do more?  Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.

Climate change is a pressing global issue. Nevertheless, there are things that we can all do.

We are committed to encouraging and providing more sustainable transport options to Hard Rock Calling where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Hyde Park

If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page. Schools in the local area will be coming up with their projects for the funds, these will then be detailed on www.hardrockcalling.co.uk and we’ll choose one to support.

Eco-Schools are an international award programme that guides schools on their sustainable journey, providing a framework to help embed these principles into the heart of school life.

For more information on Eco-Schools please go to www.eco-schools.org.uk