All disabled customers are welcome at Hard Rock Calling, but as it is a greenfield site there are sections of the arena that have uneven ground meaning that sometimes, access is difficult especially in bad weather conditions. Please bare this in mind when booking for the event. Stewards however, will be around to assist.

Live Nation provides facilities in the arena to accommodate disabled customer's need. Not all disabled customer's need use of these facilities but we will provide access to whatever is needed and/or a free carer/PA ticket where required to ensure your stay is comfortable and most of all enjoyable.

Disabled access tickets and access to the disabled customer viewing platform for Bruce Springsteen is now SOLD OUT.

If you still wish to attend the event without use of the viewing platform please purchase a standard ticket. Please Note: This is a general admission standing event and NO folding chairs are permitted into the arena at all. We can still offer you access to our other facilities such as: disabled customer entrance and use of accessible toilets. To apply for use of these facilities please download the registration form from the “Documentation” heading on the Hard Rock Calling website once you have purchased your standard ticket. 

If you would like to be added to the cancellation list please email your name and contact number too: access@hardrockcalling.co.uk however we cannot guarantee any cancellations.

Disabled Access Tickets will cost £60.00 plus booking and postage fees.

At the top of the home page you will see a number of headings. Please select “Tickets”. Scroll down till you get to the Disabled Access Ticket option. Click on the ticket, a drop down box will appear with a brief description of what the ticket you are buying includes. If you would like to proceed please select Buy Tickets.

If you require a carer/PA to attend with you, you need to apply for their ticket separately. This can be done by downloading a registration form from the "Documentation" heading on the website. Within the form you can apply for a carer/PA and/or access to our disabled customer facilities. Once you have completed the form please send it back to us with proof of disability.

Anyone wishing to attend the event with you who is NOT a carer/PA, will require Standard Tickets ONLY. Please do not purchase a disabled access ticket for them. Standard tickets can be added to your order at the bottom of the review page.

If you have any questions or are unsure on the booking process, please feel free to email us at: access@hardrocaking.co.uk or call 0207 195 2133.

The telephone number above is for access information only. If the line is busy, please leave a message and a member of the team will call you back by the end of the next business day.

Access to the arena for disabled customers is via Gate X6.

Viewing platforms are available at the Main, 2nd and 3rd stages and have a strict one plus one policy (disabled customer + their carer/PA). Carer/PA’s may be asked to leave the platform when it is busy to avoid overcrowding and we ask all customers to be considerate of others needs.

We will provide access to the viewing platforms for all customers that need use of this facility. This includes, though not exclusively, wheelchair users, customers who are unable to stand for long periods, customers unable to be in large crowds and customers with invisible disabilities. We will provide chairs on the viewing platform for customers who are not wheelchair users & carer/PA's. Please be aware folding chairs are not permitted into the arena.

There are accessible toilets located in most toilet blocks on the site, and specifically by the viewing platforms. We will also provide standard toilets at the viewing platform for non wheelchair users & carer/PA's.

Please Note: All viewing platforms operate a strict No smoking policy.

Once you have purchased a disabled access ticket please download this registration form, fill it in and attached proof of disability before sending it back to us. Please attach a photocopy of either your DLA letter (Xmas bonus letters are not accepted) or a letter from your doctor clearly confirming the need for the request(s) on the registration form and then send it to us. Both the registration form and proof of disability need to be received together in order to be reviewed. Please feel free to cross out details such as reference numbers and amounts that are not directly relevant to your application. We will keep these letters secure and once we have reviewed them, we will immediately and securely destroy them. 

Please be patient and wait to hear from us. If you have not heard from us within six weeks of sending in your application please email access@hardrockcalling.co.uk

PLEASE NOTE: Registration forms need to be submitted within two weeks of purchasing your ticket(s). The cut off date for submitting your registration form will be Monday 9th July 2012. Registration forms cannot be submitted on the day. If you have any questions regarding your registration form, please email us at: access@hardrockcalling.co.uk 

Please send your registration form and documentation to us via any of the following methods:

Post: Sally Bancroft
         Live Nation
         2nd Floor, Regent Arcade House
         19-25 Argyll Street
         London
         W1F 7TS

Fax; 0870 094 9230
Email: access@hardrockcalling.co.uk


DOWNLOAD THE REGISTRATION FORM NOW

Disabled customer parking arrangements are still to be finalised for all events in Hyde Park, this is due to the closure of several roads and car parks in the local area.

This information will be updated when we have confirmed availability of parking for these events, though we strongly recommend customers make plans to use public transport where possible.

Should you have any enquiries regarding access and facilities at the festival, please call the disabled access information line on 020 7195 2133 or email access@hardrockcalling.co.uk

Please do not call this number with general festival enquiries as we will be unable to help.