TICKET TERMS & CONDITIONS

"Agent" means the organisation (which may include Us) from whom You have purchased this Ticket.
"Event" means the event to be held at the Venue in respect of which You have bought this Ticket.
"Terms" means these terms and conditions.
"Ticket" means any ticket for You to attend an Event.
"Venue" means the venue where the Event is held.
"We" means "Us" and "Our" shall be read accordingly.
"You" means you as the holder of this Ticket and "Your" shall be read accordingly.

1. These Terms incorporate, and should be read together with, any Venue’s and/or Agent’s terms, conditions and regulations, which You can obtain from the Venue and/or Agent.
2. Your possession of this Ticket constitutes Your acceptance of these Terms.
3. Tickets are personal revocable licences and shall at all times remain Our property and subject to the Terms.
4. It is Your responsibility to check this Ticket prior to the Event, and contact Us immediately if there is a problem, as mistakes may not be rectified on the day of the Event.
5. The Event is not suitable for young children.  All children under the age of sixteen must be accompanied by a parent or guardian.
6. Please contact Us in advance of the Event if You have any specific access requirements or special needs in relation to the Event, otherwise it may not be possible for Us to meet your needs. All requests should be addressed to the box office at access@hardrockcalling.co.uk
7. You must retain this Ticket on Your person at all times during the Event.
8. Duplicate Tickets will not be issued in any circumstances.
9. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
10. Where reasonably necessary, We reserve the right to make alterations to the published Event or programme.  Our liability for the cancellation, rescheduling or material change to an Event is limited to the refund set out in condition 11 below.
11. We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event (such that in Our reasonable opinion the Event is materially different to what a purchaser of the Ticket might reasonably have expected when purchasing the Ticket).  The use of understudies shall not be a material change.  Refunds are equal to the face value of the Ticket plus the per ticket booking fee and should be obtained from the Agent from whom You purchased the Ticket, subject to their terms and conditions. 
12. If an Event is rescheduled or materially changed, You must claim Your refund in good time before the rescheduled or materially changed event takes place.  If an Event is cancelled, You must claim Your refund within 3 months from the date of the Event.
13. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk.
14. We will not be responsible for any loss, theft or damage to Your personal belongings, other than caused as a result of Our negligence.
15. You may not re-sell or transfer this Ticket if in Our reasonable opinion You are doing so in the course of business. We will consider that a Ticket has been re-sold or transferred in the course of business if it is sold for a profit (i.e. for higher than the face value of the Ticket plus the booking or handling fee). Any Ticket sold in the course of business will become voidable and We reserve the right to refuse admission to the holder of the Ticket or eject the holder from the Venue.
16. If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to eject You from the Event and You may be liable to legal action for trespass. Void tickets are non refundable.
17. We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You breach these Terms; or if Your Ticket is void.
18. We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches.
19. We reserve the right to confiscate any item, which in Our reasonable opinion may cause danger or disruption to any other persons at the Event.  The following may not be brought into the Event: animals (except for special assistance dogs); laser pens; cans; glass containers; items which may be regarded as weapons; illegal substances; chairs and tables; barbecues and any kind of cooking apparatus; food hampers or alcoholic drinks.
20. You may bring food and soft drinks to the Event for Your own consumption provided that any soft drinks are held in plastic or paper containers with a capacity of less than 500ml.
21. Food and drink will be available for purchase at the Event.
22. You must comply with any and all instructions given to You by Venue and/or Event staff and stewards.
23. You shall not use equipment for recording or transmitting (by digital or any other means) any audio, visual or audio-visual material or any information or data inside any Venue or at any Event, and You shall not bring such equipment into any Venue or Event.
24. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security which may be carried out for the security of customers.
25. We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
26. You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind.
27. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
28. The Event is outdoors.  You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
29. Warning – Prolonged exposure to loud noise may cause damage to Your hearing.