www.hardrockcalling.co.uk These are the Website terms and conditions (the "Conditions"), which apply to the use of the Website by end users. By accessing the Website, you agree to be bound by the Conditions. The Website is provided for the benefit of residents of the United Kingdom who are over the age of 18. If you are not a UK resident, over the age of 18 or do not agree to be bound by the Conditions, you may not use or access the Website and we will have the right to restrict or prevent your access to the Website. If there is anything that you do not understand please feel free to email any enquiry to us at info@LiveNation.co.uk.
1 YOUR OBLIGATIONS
1.1 You will not:
(a) use the Website (or any part of it) for any illegal purpose and agree to use it in accordance with all relevant laws;
(b) upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
(c) use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
(d) create or publish a hypertext link to any part of the Website or attempt any unauthorised access to any part or component of the Website; and
(e) alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose.
1.2 You agree that in the event that you have any right, claim or action against any end user of the Website arising out of that end user's use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.
2 OUR RIGHTS
2.1 We reserve the right to:
(a) modify or withdraw, temporarily or permanently, the Website (or any part of it) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
(b) change these Conditions from time to time. Your continued use of the Website (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website; and/or
(c) monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints relating to the Website and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
2.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website because of a failure, suspension or withdrawal of all or part of the Website for any reason.
3 YOUR PERSONAL DATA
We respect your Personal Data and shall deal with it in accordance with our Privacy Statement and applicable UK Data Protection legislation in place from time to time. Please click here to review our Privacy Statement
4 LINKS TO OTHER WEBSITES
We may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
5 ACCESSIBILITY
We take our responsibility for making accessible web content and software seriously. The Website is committed to ensuring accessibility for people with disabilities and to meeting current accessibility standards, including those defined by the Section 508 website of the U.S. Rehabilitation Act and the W3C's Web Content Accessibility Guidelines. We are actively engaged in the ongoing process of testing the Website and currently comply with accessibility standards Level 1. Many Internet users with disabilities find websites difficult to use simply because of the way they are designed. The Website has been designed to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disabilities, including screen readers.
6 LIMITATION OF LIABILITY
6.1 Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
6.2 The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
6.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server which makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.
6.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under English law.
6.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
6.6 Subject to clause 6.7, we will not be liable in contract, tort (including, without limitation, negligence) or otherwise for:
(a) any economic losses including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
(b) any loss of goodwill or reputation; or
(c) any special or indirect or consequential losses, howsoever arising and;
in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
6.7 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, or any liability in the tort of deceit.
7 INTELLECTUAL PROPERTY AND RIGHT TO USE
7.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within the Website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us.
7.2 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, broadcast, sell, licence, commercially exploit or create derivative works of such material and content.
7.3 Except for Personal Data, any information you submit to the Website, whether by way of comment, any chat room function or otherwise, will not be treated confidentially and you acknowledge that we may use such information for any purposes subject to these Conditions.
8 GENERAL
8.1 If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
8.2 These Conditions (as amended from time to time) contain the entire agreement and understanding between us in respect of all matters which are referred to herein and supersede any prior written or oral agreement between us relating to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions. However, nothing in these Conditions purport to exclude liability for any fraudulent statement or act.
8.3 The Conditions will be exclusively governed by and construed in accordance with the laws of England and Wales whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. The Website is controlled by us in England. We make no representations that the Website is appropriate or available for use in other countries.
SOLD OUT
A ticket to spend the day at Hard Rock Calling and see Bruce Springsteen & The E Street Band headline on Saturday July 14th is £66.00*.
*includes ticket price and service fees, but does not include delivery charges.
Lockers are available for your small valuables (phones, cameras, wallets), so you can rest assured that your stuff will be safe all weekend.
IMPORTANT! - PLEASE NOTE: The Lockers are 30cm Wide x 30cm Deep x 40cm High.
Locker tickets will be available on the day.
Prices shown Includes ticket price and service fees but does not include delivery charges
SOLD OUT Club Experience Package includes:
• One day ticket to Hard Rock Calling 2012 with headliner ‘Bruce Springsteen’ (Package can be purchased without a ticket for existing ticket holders)
• Private entrance to concert site
• Exclusive chill-out area with undercover facilities and garden seating (Chill out area is located to the side of the stage; you are unable to view the acts performing from this area)*
• Luxury private restrooms
• Resident DJ
• BBQ with hot & cold food platters
• Private cash bar facilities
• Commemorative festival pass
• Event staff and hostesses in attendance throughout
*This package does not include a designated viewing area or VIP grandstand. Under-16s must be accompanied by an adult. The VIP area is unsuitable for children under the age of 12. All guests must have a valid ticket to the festival. Ticket face value is £60.00
SOLD OUT Premium Club Experience Package includes:
• One day ticket to Hard Rock Calling 2012 with headliner ‘Bruce Springsteen’ (Package can be purchased without a ticket for existing ticket holders)
• VIP grandstand seating (tiered and reserved)*
• Private entrance to concert site
• Exclusive chill-out area with undercover facilities and garden seating (Chill out area is located to the side of the stage; you are unable to view the acts performing from this area).
• Luxury private restrooms
• Resident DJ
• BBQ with hot & cold food platters
• Private Complimentary bar offering beer, wine and soft drinks
• Commemorative festival pass
• Event staff and hostesses in attendance throughout
* Due to the event being a festival there are several stages and no designated viewing areas with the exception of the VIP grandstanding seating providing viewing of the Main Stage. The Grandstand is uncovered and a non smoking area. Under-16s must be accompanied by an adult. The VIP area is unsuitable for children under the age of 12. All guests must have a valid ticket to the festival. Ticket face value is £60.00
SOLD OUT Platinum Experience Package includes:
Part 1 – ‘Dancing in the Park’ at Hard Rock Café, London (Strictly limited to 110 people)
• Two and half hour American themed reception at Hard Rock Café, London
• A specially created welcome cocktail ‘The Boss’
• Full complimentary bar
• 3 course sit down meal
• Commemorative Hard Rock Calling Platinum laminate pass
• Event staff and hostesses in attendance throughout
* Please note this is an over 16’s event. Registration begins at approximately midday at Hard Rock Café. Journey to festival site will take about 15 minutes by foot. Concert finishes at approximately 22:30. Tables will be shared.
Part 2 – ‘Hard Rock Calling’ at Hyde Park, London
• One day ticket to Hard Rock Calling 2012 with headliner ‘Bruce Springsteen’ (If package is purchased with a ticket)
• VIP grandstand seating (tiered and reserved)*
• Private entrance to concert site
• Exclusive chill-out area with undercover facilities and garden seating (Chill out area is located to the side of the stage; you are unable to view the acts performing from this area).
• Luxury private restrooms
• Resident DJ
• BBQ with hot & cold food platters
• Private Complimentary bar offering beer, wine and soft drinks
• Commemorative festival pass
• Event staff and hostesses in attendance throughout
* Due to the event being a festival there are several stages and no designated viewing areas with the exception of the VIP grandstanding seating providing viewing of the Main Stage. The Grandstand is uncovered and a non smoking. All guests must have a valid ticket to the festival. Ticket face value is £60.00
Hot Ticket Package includes:
• One day ticket to Hard Rock Calling 2012 with headliner ‘Bruce Springsteen’ (Package can be purchased without a ticket for existing ticket holders)Prices shown Includes ticket price and service fees but does not include delivery charges
Disabled access tickets and access to the disabled customer viewing platform for Bruce Springsteen is now SOLD OUT.
If you still wish to attend the event without use of the viewing platform please purchase a standard ticket. Please Note: This is a general admission standing event and NO folding chairs are permitted into the arena at all. We can still offer you access to our other facilities such as: disabled customer entrance and use of accessible toilets. To apply for use of these facilities please download the registration form from the “Documentation” heading on the Hard Rock Calling website once you have purchased your standard ticket.
Prices shown Includes ticket price and service fees but does not include delivery charges
Tickets to see Bruce Springsteen at Hard Rock Calling have now sold out and we do not anticipate any further tickets being made available.
To register for news, futher announcements and access to presales please click HERE
Tickets should always be bought from a reliable source.
Online: From the official website you're on HERE
We cannot be held responsible for any purchases made through unreliable sources
Phone: Tickets can be bought through Ticketmaster by phone on: 0844 847 2502
In person: Stargreen London will be selling tickets, click HERE for details.
At this stage, only Bruce Springsteen has been confirmed to perform on Saturday 14th July 2011.
All other headliners and support artists will be announced in due course.
At present there are no multiple day tickets on sale. Further information on this will be available when the other headliners are announced.
Friday 13 July (TBC): Doors TBC - Show TBC
Saturday 14 July (Bruce Springsteen+ Guests): Doors TBC - Show TBC
Sunday 15 July (TBC): Doors TBC - Show TBC
Set times will be published on the line-up page in the week prior to the event.
Each day will finish after the headline act completes their set at around 22:30.
You can enter the event at any time up to the point when the headliner goes on stage, but there will be no readmission to the event should you leave the arena.
All times are subject to change.
Children under 16 years old must be accompanied by a guardian (18 or over) at all times.
Only children aged 2 and under will be admitted free of charge, otherwise you will need a full price ticket for everyone attending.
N.B. This event is not suitable for small children as it will be very busy and loud. Prams and pushchairs are not permitted in to the event arena.
If you are lucky enough to look under 21, it may be that we ask you to prove your age when entering the festival (under 16's must be accompanied by a parent or guardian) or when attempting to buy alcohol.
Please don't be offended by this request, in fact take it as a compliment!
The ONLY accepted proof of age documents are:
1) Passport (Not a photocopy)
2) Photocard Driving License
3) Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
4) Birth Certificate (Not accepted for purchasing alcohol , cannot be a photocopy)
5) Northern Ireland Electoral Identity Card.
If you would prefer to bring a Proof Of Age Card but don't yet have one, click here for details on how to apply for one. We recommend you start the process of ordering your card very soon to ensure you are prepared for the festival.
BRING
A hat, sunscreen, sunglasses, rainwear, woolly jumper / fleece,– your ticket!
Umbrellas are permitted, though we ask they are not used during the performances so as not to spoil the view of the person behind you!
Bring enough cash for the day and/or a cash card (keep it safe!) We have many cash machines onsite accepting all major UK debit cards. We also have trained engineers onsite to manage these machines - please ask them for assistance if required.
Plus, tell your friends of any allergies you have.
Check out the latest weather update before you leave for Hyde Park.
DO NOT BRING
Chairs of any sort, including pushchairs, will not be permitted in the arena. There are several areas where seating is provided away from the main stage if you need a break during the day.
Offensive weapons or anything that may be considered offensive.
Flags on poles.
ANY glass containers, ANY pets, Laser pens ( they are dangerous and may result in eviction without refund )
There will be plenty of food stalls at the edges of the arena, catering to a wide variety of tastes. Soft Drinks, beer, cider, wine, champagne (by the glass) and a range of wines and cocktails will be available all day at the various bars.
You may bring soft drinks in plastic or paper containers 500ml or under as well as food for personal consumption.
The following items are not permitted in to the site:
1. Chairs, tables, barbeques, prima-stoves etc.
2. Alcohol
3. Glass or cans
4. Food hampers, cool boxes/bags
Should you have a question that is not answered here, please email us on info@hardrockcalling.co.uk
Should you have an enquiry on any of our VIP packages, please email livenationexperience@livenation.co.uk
All disabled customers are welcome at Hard Rock Calling, but as it is a greenfield site there are sections of the arena that have uneven ground meaning that sometimes, access is difficult especially in bad weather conditions. Please bare this in mind when booking for the event. Stewards however, will be around to assist.
Live Nation provides facilities in the arena to accommodate disabled customer's need. Not all disabled customer's need use of these facilities but we will provide access to whatever is needed and/or a free carer/PA ticket where required to ensure your stay is comfortable and most of all enjoyable.
Disabled access tickets and access to the disabled customer viewing platform for Bruce Springsteen is now SOLD OUT.
If you still wish to attend the event without use of the viewing platform please purchase a standard ticket. Please Note: This is a general admission standing event and NO folding chairs are permitted into the arena at all. We can still offer you access to our other facilities such as: disabled customer entrance and use of accessible toilets. To apply for use of these facilities please download the registration form from the “Documentation” heading on the Hard Rock Calling website once you have purchased your standard ticket.
If you would like to be added to the cancellation list please email your name and contact number too: access@hardrockcalling.co.uk however we cannot guarantee any cancellations.
Disabled Access Tickets will cost £60.00 plus booking and postage fees.
At the top of the home page you will see a number of headings. Please select “Tickets”. Scroll down till you get to the Disabled Access Ticket option. Click on the ticket, a drop down box will appear with a brief description of what the ticket you are buying includes. If you would like to proceed please select Buy Tickets.
If you require a carer/PA to attend with you, you need to apply for their ticket separately. This can be done by downloading a registration form from the "Documentation" heading on the website. Within the form you can apply for a carer/PA and/or access to our disabled customer facilities. Once you have completed the form please send it back to us with proof of disability.
Anyone wishing to attend the event with you who is NOT a carer/PA, will require Standard Tickets ONLY. Please do not purchase a disabled access ticket for them. Standard tickets can be added to your order at the bottom of the review page.
If you have any questions or are unsure on the booking process, please feel free to email us at: access@hardrocaking.co.uk or call 0207 195 2133.
The telephone number above is for access information only. If the line is busy, please leave a message and a member of the team will call you back by the end of the next business day.
Access to the arena for disabled customers is via Gate X6.
Viewing platforms are available at the Main, 2nd and 3rd stages and have a strict one plus one policy (disabled customer + their carer/PA). Carer/PA’s may be asked to leave the platform when it is busy to avoid overcrowding and we ask all customers to be considerate of others needs.
We will provide access to the viewing platforms for all customers that need use of this facility. This includes, though not exclusively, wheelchair users, customers who are unable to stand for long periods, customers unable to be in large crowds and customers with invisible disabilities. We will provide chairs on the viewing platform for customers who are not wheelchair users & carer/PA's. Please be aware folding chairs are not permitted into the arena.
There are accessible toilets located in most toilet blocks on the site, and specifically by the viewing platforms. We will also provide standard toilets at the viewing platform for non wheelchair users & carer/PA's.
Please Note: All viewing platforms operate a strict No smoking policy.
Once you have purchased a disabled access ticket please download this registration form, fill it in and attached proof of disability before sending it back to us. Please attach a photocopy of either your DLA letter (Xmas bonus letters are not accepted) or a letter from your doctor clearly confirming the need for the request(s) on the registration form and then send it to us. Both the registration form and proof of disability need to be received together in order to be reviewed. Please feel free to cross out details such as reference numbers and amounts that are not directly relevant to your application. We will keep these letters secure and once we have reviewed them, we will immediately and securely destroy them.
Please be patient and wait to hear from us. If you have not heard from us within six weeks of sending in your application please email access@hardrockcalling.co.uk
PLEASE NOTE: Registration forms need to be submitted within two weeks of purchasing your ticket(s). The cut off date for submitting your registration form will be Monday 9th July 2012. Registration forms cannot be submitted on the day. If you have any questions regarding your registration form, please email us at: access@hardrockcalling.co.uk
Please send your registration form and documentation to us via any of the following methods:
Post: Sally Bancroft
Live Nation
2nd Floor, Regent Arcade House
19-25 Argyll Street
London
W1F 7TS
Fax; 0870 094 9230
Email: access@hardrockcalling.co.uk
DOWNLOAD THE REGISTRATION FORM NOW
Should you have any enquiries regarding access and facilities at the festival, please call the disabled access information line on 020 7195 2133 or email access@hardrockcalling.co.uk
Please do not call this number with general festival enquiries as we will be unable to help.
The Hard Rock Calling site will be on the East Side of Hyde Park, near to Park Lane. The main entrance will be on the North of the site, which is easily accessible from Hyde Park Corner and Marble Arch stations.
PICCADILLY LINE - Stations: Green Park, Hyde Park Corner
CENTRAL LINE - Stations: Marble Arch, Bond Street
Please check TFL's website for the confirmed engineering works taking place over the festival weekend.
From North London: 6, 7, 10, 16, 52, 73, 82, 390, 414
From South London: 2, 36, 137, 436
From West London: 9, 10, 14, 19, 22, 52, 74, 148, 414
For help with getting to Hard Rock Calling, try TFL's Journey Planner
Visit for door-to-door directions and a free downloadable map.
Trying to get to the festival in an environmentally friendly way, but still want to do more? Donate a few pence to negate the carbon emitted by travelling to the festival and we’ll invest it all into environmental projects at local schools.
Climate change is a pressing global issue. Nevertheless, there are things that we can all do.
We are committed to encouraging and providing more sustainable transport options to Hard Rock Calling where possible, and would also like to offer customers the opportunity to negate their unavoidable carbon emissions associated with travelling to this event by investing in environmental projects in schools around Hyde Park
If you would like to participate in this scheme, there is an option to add 50p to your order on the shipping page. Schools in the local area will be coming up with their projects for the funds, these will then be detailed on www.hardrockcalling.co.uk and we’ll choose one to support.
Eco-Schools are an international award programme that guides schools on their sustainable journey, providing a framework to help embed these principles into the heart of school life.
For more information on Eco-Schools please go to www.eco-schools.org.uk
